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Delete account & data

Effective October 27, 2026 · Bản tiếng Việt

How to delete your Kivo sync account and its data. Applies to the Kivo app on Android, iOS, iPadOS, macOS, Windows and Linux (developer: Nguyễn Thanh Hải). The Vietnamese version is Xoá tài khoản & dữ liệu.

If you never signed in, Kivo has no account or data of yours on its servers. Just delete the data on the device as in section 5.

1. Delete in the app

The store owner can do it themselves; deletion is immediate:

  1. Open Kivo and go to Settings → Đồng bộ & tài khoản (Sync & account).
  2. Tap Xoá tài khoản (Delete account), the red line below Sign out. Only the owner's account sees it, and the device must be online.
  3. Read the list of what will be deleted, enter your password and type XOÁ to confirm.
  4. Tap Xoá vĩnh viễn (Delete permanently). The app confirms “Account deleted. Data is still on this device.”

If the connection drops midway, the app says deletion is not finished; tap Xoá vĩnh viễn again to continue — nothing is deleted twice.

2. If you cannot open the app

If you uninstalled the app or lost the device, email hai2571998@gmail.com from the email address you sign in with, subject “Delete my Kivo account”, including the store name. We reply within 72 hours to confirm you own the account, delete everything listed in section 3 within 30 days, and tell you when it is done.

3. What is deleted and what is kept

Permanently deleted from our servers, for every store where your account is the only member:

  • The sign-in account (email, hashed password).
  • All synced store data: store details, payment accounts, products, prices, stock, sales, purchases, customers, suppliers, debts, cash book, staff, promotions, stock counts, tax books.
  • Uploaded product photos and tax documents.
  • The SePay connection and transfers received through SePay. The webhook you created in SePay stays on SePay's side (Kivo refuses further deliveries); delete it yourself in my.sepay.vn.
  • The APIBank connection (including the encrypted webhook secret) and transfers received through APIBank. The webhook you created on apibank.com.vn stays on APIBank's side (Kivo refuses further deliveries, which APIBank may retry many times); delete it yourself on apibank.com.vn.
  • Device list and device IDs, the store's Pro plan / trial, AI usage counters.

Kept, no longer linked to your account or store:

  • Kivo Pro payment records (amount, date, transaction ID, the transfer note sent by the bank), for the period required by accounting and tax law.
  • A one-way hash of the store ID and whether the store already used the Pro trial, so the trial is not granted again if the store signs up again.
  • Shared catalog contributions (product names, barcodes, photos). These were anonymous from the moment they were sent; approved ones are part of the public sample catalog.
  • Support access logs, and infrastructure backups (overwritten on the provider's schedule).

4. After deletion

  • The device you are using keeps all its data and keeps selling on the free version, without sync.
  • Other devices signed in to the same account stop syncing and keep the data they have; unsent changes on those devices can no longer be uploaded.
  • Staff keep signing in with their PINs. If the store uses several devices, the staff list no longer stays in sync between them.
  • Any remaining Kivo Pro time is lost and not refunded. The app shows the expiry date before you confirm.
  • If the owner uses a PIN but has no recovery code, create one first (Settings → Nhân viên / Staff): after deletion a forgotten PIN can only be recovered with that code.
  • You can create a new account at any time; the device's data will be uploaded again as the first time.

To keep a copy of your records off the device, export a backup first (Settings → Sao lưu & khôi phục). Data deleted from the servers cannot be restored.

5. Delete data on the device

Deleting the account does not remove data on the device. To remove it:

  • Android: device Settings → Apps → Kivo → Storage → Clear data, or uninstall.
  • iPhone / iPad: delete the Kivo app (long-press the icon → Remove App → Delete App).
  • macOS / Windows / Linux: uninstall the app and delete Kivo's folder in your user application-data directory.

6. Just stop sending data

You do not need to delete the account to stop sending data: sign out in Settings → Đồng bộ & tài khoản; turn off catalog contributions and online AI in Settings → Kho hàng mẫu & AI; turn off price sharing in Settings → Cửa hàng.

Other questions: hai2571998@gmail.com · Privacy Policy